e-Citizen Platform
Our Vision
A digitally empowered Ligao City where every citizen has transparent, direct access to government services — and every public official is accountable to the community they serve.
Emergency?
Call 911 or CDRRMO 0919 078 0730
All hotlines
Ligao City, Albay
Smart Citizen
Reporting &
Multi-Agency Response
Report public concerns straight to the Ligao City office that handles them. Follow every step until it is fixed, ask the AI Chat assistant, and keep reporting even without signal — the app sends your report when you are back online.
10
City Offices
+ the Mayor's Office
24/7
Report Anytime
Track every step
3
Languages
English · Filipino · Bikol
55
Barangays
All of Ligao City
Why e-Citizen?
Everything citizens need to connect with local government
One app that links Ligao City residents with 10 city offices and the Mayor's Office — so every concern reaches the people who can fix it, and you can see what they are doing about it.
Report From Anywhere
Report potholes, illegal dumping, flooding, welfare cases and more from your phone — with photos, your GPS location, and a few short questions that tell the office what it needs to know.
Saved offline, sent when you are back online
Real-Time Status Tracking
Follow every report from submission to resolution. See which office has it, who is responding, what they have done, and chat with them directly.
Push notification on every change
AI Chat Assistant
Ask about city services, requirements from the Citizen's Charter, or your own reports — and get an answer in English, Filipino or Ligao Bikol. Powered by Google Gemini.
Available any time of day
"Transparent, responsive and accessible service for every Ligao City resident. Every report matters, and every resolution counts."
The e-Citizen project
Free download · Android
Download the e-Citizen App for Ligao City
Report a concern in a few taps, follow it until it is fixed, and reach city emergency lines in one tap.
Download for Android
APK · 96 MB
iPhone
Coming Soon
Android may ask to allow installs from your browser — tap Allow, then Install.
Updated October 2026. Have an older version? Uninstall it first, then install this one.
Support: ecitizenofficial2026@gmail.com
Who We Are
About e-Citizen
A digital initiative to make civic engagement simple, fast and transparent for every Ligao City resident.
Our Purpose
Vision & Mission
The guiding principles behind the e-Citizen platform and the city it serves.
e-Citizen Platform
Our Mission
To provide a secure, inclusive, and responsive digital reporting platform that connects Ligao City residents with local government agencies — enabling efficient report filing, real-time status tracking, and multi-agency coordination for the public good.
Ligao City Government
City Vision
A progressive, peaceful, and self-reliant city where every Ligaoeño enjoys a high quality of life through sustainable development, good governance, and inclusive community participation.
Ligao City Government
City Mission
To deliver efficient, transparent, and equitable governance that upholds citizen rights, promotes inclusive economic growth, protects the environment, and fosters a safe, healthy, and vibrant community for all Ligaoeños.
What is e-Citizen?
e-Citizen was created to close the gap between Ligao City residents and the local government offices responsible for public services. Too often, citizen concerns get lost in paperwork and phone calls — leaving communities underserved and offices uninformed.
By putting reporting and response in one app, every concern reaches the right office and every citizen can follow it until it is resolved. Transparency builds trust. Trust builds community.
Built for Ligao City
Ligao City, in the heart of Albay in Bicol, has communities from the city center to upland barangays. e-Citizen is designed for them — from road damage in the city to welfare concerns in the barangays — and speaks English, Filipino and Ligao's own Bikol.
e-Citizen was developed by students Mark Kemuel Repeso, Carlo Jay Boni and Christopher Resgonio, in partnership with Ligao City Hall.
Explore Features10
City offices + Mayor's Office
24/7
Report anytime
8
Report categories + Other
55
Barangays covered
Participating offices
Mayor's Office
Engineering
CDRRMO
CENRO
City Health
CSWDO
City Police
BFP
Agriculture
Veterinary
Tourism
Step by Step
How e-Citizen Works
From concern to resolution in 6 steps — here is exactly what happens after you tap Send.
-
1Citizen
Download & Register
Download the Android app from this site and create a free account with your email or Google. Verify your ID once so offices know reports come from real residents.
One-time ID verification -
2Citizen
Submit a Report
Pick a category, answer a few short questions, add photos (checked for blur and darkness) and confirm your location. Words like "fire" or "injury" mark it urgent.
You get a reference number like EC-2026-0042 -
3Routing
Sent to the Right Office
The report goes straight to the office for its category — Engineering for roads, CDRRMO for floods, CSWDO for welfare. If no office fits, the Mayor's Office routes it.
No need to know which office to call -
4Office
Verified by the Office
The office's admin reviews your report, verifies it (or explains why not) and names the responders who will handle it. You are notified at each step.
Wrong office? It goes back to be re-routed -
5Responders
Response & Messaging
Responders update the status, log what they did, and chat with you in the app. When a case needs more than one office, a partner office can join it.
Two-way chat with the office -
6Complete
Resolved & Rated
When the work is done you get the resolution notes, and you rate how the office handled it. Your rating goes to that office.
Every step stays on record
Government Partners
10 City Offices and the Mayor's Office
Each report goes to the office for its category, so you never have to figure out which office to contact. Each office sees only the reports sent to it.
AdminMayor's Office
Oversees the platform: sees every report's status, routes reports that fit no category or reached the wrong office, and manages offices and staff accounts.
Scope: Oversight • Routing • Accounts
CEOCity Engineering Office
Road defects, infrastructure damage, drainage, streetlights, bridges and construction hazards.
Category: Infrastructure
CDRRMOCDRRMO (Disaster Risk)
Disaster risk and emergency response — floods, typhoon damage, landslides, evacuations and rescue.
CENROCENRO (Environment)
City Environment & Natural Resources — garbage, illegal dumping, pollution and illegal tree-cutting.
Category: Environment
CHOCity Health Office
Public-health risks, sanitation, disease outbreaks and medical concerns in the community.
Category: Health
CSWDOCity Social Welfare
Welfare cases, abuse and neglect, children, senior citizens, persons with disability and families in crisis.
Category: Social Welfare
PNPCity Police Station (PNP)
Crime, theft, violence and other peace-and-order incidents that need police response.
BFPBureau of Fire Protection
Fires, gas leaks, electrical and other fire hazards, and fire safety inspections.
CAOCity Agriculture Office
Crop pests and disease, livestock, irrigation and other farm-related concerns.
Category: Agriculture
CVOCity Veterinary Office
Stray animals, animal bites, rabies and livestock disease. Anti-rabies vaccination is free at the City Veterinarian's Office.
Routed by the Mayor's Office
CTOCity Tourism Office
Tourism concerns, visitor assistance, destinations and events.
You don't need to know which office handles your concern. Pick the closest category — reports that fit none, or reach the wrong office, go to the Mayor's Office, which sends them to the right one.
See how routing works
Platform Features
What the e-Citizen system does
Built so that a report is clear when it arrives, reaches the right people, and keeps citizens' data private.
Reporting
Photo Quality Check
Before you send, each photo is checked for blur and darkness with a sharpness and brightness measure, so offices get photos they can use.
Auto GPS Location
Your location is filled in from the phone's GPS. You can adjust it and pick your barangay from all 55.
8 Categories + Questions
Fire, crime, disaster, health, infrastructure, social welfare, environment and agriculture — each with a few short questions the office needs answered.
Category Suggestion
The app suggests a category from the words you type — a keyword match, so you can always change it.
Urgency Flag
Words like "accident", "fire", "flood", "collapse" or "injury" — in English, Filipino or Bikol — mark a report urgent for the office handling it.
Offline Outbox
No signal in an upland barangay? Your report is saved on the phone and sends itself once you are back online. Emergency numbers work without internet.
Tracking & response
Status Timeline
Pending → Verified → Assigned → In Progress → Resolved, plus Under Review, Awaiting Coordination and Referred when a case needs them. Every change is time-stamped.
Two-Way Messaging
Chat with the office handling your report, with photos, right inside the report.
Joint Cases
When a case needs another office, the handling office brings it in as a partner. Both log their actions, and you see the updates meant for you.
Push Notifications
You are told when your report is verified, assigned, updated or resolved, and when the office sends a message.
Rate the Service
After a report is resolved, rate how the office handled it from 1 to 5 stars. Ratings show up in the office's dashboard.
Staff Dashboard
City offices work from a web portal: reports on a map, response times, analytics and exports — each office seeing only its own cases.
Help, access & privacy
AI Chat Assistant
Answers questions about the app, your reports and city services. Powered by Google Gemini; it says so in the app, and it only answers e-Citizen and Ligao City questions.
City Services Directory
Requirements, fees and processing times for city services, taken from Ligao City's Citizen's Charter.
English, Filipino, Bikol
Switch the whole app between English, Filipino and Ligao Bikol at any time.
ID Verification
Take a photo of a valid ID. Text recognition on the phone reads it to help fill in your details, then city staff confirm the ID.
Role-Based Privacy
Citizens see only their own reports. Each office sees only reports sent to it, and responders only the ones assigned to them. Photos and IDs are stored privately (RA 10173).
Dark & Light Themes
The app follows your phone's theme or lets you choose, and new users get a short guided introduction and a Help & FAQ screen.
Get In Touch
Contact Us
Questions about e-Citizen? We're here to help citizens, barangay officials and city office staff.
City Contact Directory
Office Address
New City Hall Complex, Maharlika Highway, Binatagan, Ligao City, Albay 4504
City Hall Telephone
Public Office Hours
Monday – Friday, 8:00 AM – 5:00 PM (except public holidays)
App Support
Emergency Lines24/7
Send Us a Message
This opens your email app with your message filled in, addressed to the e-Citizen support team. For emergencies, call the lines on this page.
Your email app should now be open with the message filled in — press Send there. Nothing opened? Email ecitizenofficial2026@gmail.com.